At IPTV Premium, we strive to provide high-quality IPTV services and ensure customer satisfaction. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds are provided.
1. Eligibility for Refunds
Refunds are only applicable under the following circumstances:
- Service Not Delivered: If the IPTV service has not been activated or delivered to the customer within 10 hours/days of purchase.
- Technical Issues: If there are persistent technical issues (e.g., inability to stream content, frequent buffering) that cannot be resolved by our support team within a reasonable time frame.
- Incorrect Purchase: If the customer accidentally purchased the wrong plan and reports the issue within 24 hours of the transaction.
- Non-Compliance: If the service does not comply with the description or terms provided at the time of purchase.
2. Non-Refundable Circumstances
Refunds will not be provided in the following situations:
- Change of Mind: If the customer decides they no longer want the service after it has been activated.
- Violations of Terms: If the account is suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy.
- Partial Use: If the customer has used a significant portion of the service (e.g., watched 10 hours or more) before requesting a refund.
- Third-Party Issues: Issues related to third-party devices, internet connections, or software incompatibilities that are beyond our control.
3. Refund Process
- Request: Customers must submit a refund request through our [Contact Form/Support Email] within 7 days of the original purchase date.
- Review: Our team will review the request and respond within 1 business days.
- Approval: If the refund is approved, the amount will be credited back to the original payment method within 1 business days.
4. Exceptions
We reserve the right to offer refunds at our discretion in situations not covered by this policy, such as in cases of promotional or special offers.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [Your Contact Information].
